1. Responsible Entity & Data Controller
The responsible party for data processing under the Personal Information Protection and Electronic Documents Act (PIPEDA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and related privacy statutes is:
Pilot IPTV Operations
669 4th St, Scotia, CA 95565, United States
Email: [email protected]
WhatsApp: +1 819-509-9400
For any questions or data removal requests, you can contact our technical and legal team directly via WhatsApp or email for expedited fulfillment.
2. General Principles & Commitment
The protection of your private information is our highest priority. We treat all personal data with strict confidentiality in full adherence to international data protection statutes. Browsing our informational website is fully possible without submitting personal details. Where data is collected (such as during subscription order routing or WhatsApp support chats), it is gathered voluntarily solely to configure your streaming credentials.
We do not sell, rent, or trade your data with advertising networks or third-party brokers. One-time transparent payment and zero hidden data practices.
3. Categories of Data Collected
When you sign up for a Pilot IPTV service plan, the following minimal data is collected for activation:
- Name or Alias: For service reference, customer identification, and receipt records
- Email Address: For delivery of M3U playlist URLs, Xtream Codes, and maintenance announcements
- Phone Number (Optional): For real-time WhatsApp delivery and instant 24/7 priority support
- IP Address: Standard server logs for load balancing, network route optimization, and DDoS mitigation
- Payment Identifiers: Secure tokenized transaction hashes (we never store credit card numbers on our servers)
- MAC Address / Device ID: Provided only if activating MAG Boxes or Smart TV portal apps
4. Legal Grounds for Data Processing
Your information is processed under explicit legal foundations:
- Contractual Performance: Providing stable access to 1.3M+ channels and 60,000+ VOD releases
- Legitimate Interests: Fraud prevention, server DDoS protection, and quality diagnostics
- Statutory Compliance: Satisfying tax, invoicing, and accounting obligations
- Direct Consent: Provided when you initiate contact or opt in to service notices
5. Purposes of Processing
We process your data strictly to execute the following services:
- Provisioning 4K/8K IPTV credentials and Anti-Freeze server routing
- Processing one-time payments via secure credit card gateways, PayPal, or crypto transfers
- Providing 24/7 customer service and technical setup instructions
- Optimizing broadcast routing during high-bandwidth live sports events
- Preventing subscription sharing fraud and safeguarding network security
6. Third-Party Sharing & Transfers
Data is never sold. Limited operational transmission occurs strictly with verified technical partners:
- Secure Payment Processors: PCI-DSS certified gateways for processing transactions
- Infrastructure Hosting: Enterprise datacenter providers managing our encrypted streaming clusters
- WhatsApp (Meta Platforms): Encrypted direct channel for customer communications
7. Data Retention Guidelines
- Active Subscription Data: Retained for active duration + 12 months for administrative reference
- Communication Transcripts: Automatically purged after 24 months
- Transaction Records: Kept for 7 years to comply with standard financial accounting laws
- Server Access Logs: Rotated and erased automatically every 30 days
8. Encryption & Security Architecture
All traffic between your browser and our platform is protected by 256-bit SSL/TLS encryption. Stream credentials and portal handshakes utilize end-to-end encryption to guard against packet inspection and unauthorized interception.
9. California Consumer Privacy Act (CCPA)
For residents of California, we fully comply with CCPA guidelines. You have the right to request disclosure of categories of collected data, request permanent deletion, and exercise non-discrimination. As stated, Pilot IPTV does not sell consumer personal information.
10. Canadian Compliance (PIPEDA)
For Canadian consumers, we abide by the Personal Information Protection and Electronic Documents Act (PIPEDA), honoring the 10 fair information principles including purpose identification, consent, limiting collection, and individual access.
11. Contact Our Legal & Privacy Desk
For any privacy inquiries, data subject access requests (DSAR), or policy clarifications, please contact:
- Email: [email protected]
- WhatsApp: +1 819-509-9400
- Mailing Address: 669 4th St, Scotia, CA 95565, United States